Monerium accounts inside Zeal

Having trouble activating Monerium accounts inside Zeal?

What works

• Monerium IBANs can be created inside Zeal directly right after card order - before the card arrives

• Monerium IBANs can be created on gnosispay.com BEFORE connecting Zeal

What does NOT work

• It's not possible to import an IBAN created directly with Monerium

• It's not possible to create an IBAN on gnosispay.com AFTER you’ve linked Zeal

To "repair" when user already has Monerium account and cannot access it from Zeal

1. Create a new smart wallet in Zeal

2. Add this new address as an owner on Gnosis Pay card. Add this new owner from within the card settings screen inside Zeal. Don't do it on gnosispay.com.

3. Disconnect Gnosis Pay card inside Zeal card settings

4. Connect card again but now select the new smart wallet to connect it with

5. Update email address on gnosispay.com to a different email address. If you use gmail/google workspace then [e-mail] will work as an alias for [e-mail]

6. Try and setup bank transfers in Zeal again